Complaints Policy
We want every homeowner we serve to be satisfied with the repair and the experience. If something falls short, we want to know so we can make it right.
How to Share a Concern
Call us at 240-512-9778 or send details through our contact page. Please include your name, the service address, the approximate date of service, and a description of the issue so we can look into it quickly.
What Happens Next
We review every concern personally rather than routing it through a call center. We aim to acknowledge complaints within two business days and to propose a resolution as soon as we have looked into the details, which may include a follow-up visit if needed.
If You're Not Satisfied
If you feel your concern was not resolved to your satisfaction, ask to have the matter reviewed directly by founder Daniel Mercer. We take repeat or unresolved complaints seriously and will work with you toward a fair outcome.
Our Commitment
As a locally operated business, our reputation in Potomac, Cabin John, and Bethesda depends on treating every customer fairly. We will listen to your concern, explain our reasoning, and correct genuine mistakes.